Media11agency Terms & Conditions
Last updated: 10 January 2026
These Terms and Conditions (“Terms”) govern your use of the website and services provided by Media11agency (“we”, “us”, “our”). By accessing our website or engaging our services, you agree to be bound by these Terms.
1. About Media11agency
Media11agency is a client acquisition and marketing agency providing lead generation, marketing, and appointment setting services for businesses. Services may include, but are not limited to, digital marketing campaigns, automation, lead management, and communication with prospective customers on behalf of our clients.
2. Use of Services
By using our services, you confirm that:
You are at least 18 years old.
You have the authority to enter into a binding agreement.
You will use our services for lawful purposes only.
We reserve the right to refuse or terminate service at our discretion if misuse, abuse, or non-compliance is identified.
3. Client Responsibilities
Clients are responsible for:
Providing accurate business information
Ensuring their offers, services, and claims comply with applicable laws and regulations
Ensuring that any data or content supplied to us does not infringe on third-party rights
Where services involve contacting leads on a client’s behalf, the client remains responsible for their business’s overall legal and regulatory compliance.
4. Messaging, Consent & Communications
By submitting your information through our website forms, Facebook or Instagram lead forms, or other booking or inquiry forms, you consent to be contacted by Media11agency and/or our clients.
Communication may occur via:
SMS
Phone calls
Messages may include:
Appointment confirmations
Follow-ups
Marketing or informational messages related to the inquiry or service requested
Opt-Out
You may opt out of SMS communications at any time by replying STOP. Upon opting out, you will no longer receive SMS messages unless you re-subscribe.
Message and data rates may apply depending on your mobile carrier.
5. No Guarantees
While we strive to deliver high-quality marketing and lead generation services, results are not guaranteed. Performance can vary based on factors outside our control, including but not limited to market conditions, ad platforms, audience behavior, and client responsiveness.
6. Payments, Contracts & Refunds
Media11agency operates primarily on fixed-term service agreements.
Unless explicitly stated in writing:
Fees are non-refundable
No refunds are provided for services already rendered
Results-based guarantees are not offered
Any variations to payment terms must be agreed upon in writing.
7. Third-Party Platforms
We are not responsible for outages, policy changes, suspensions, or disruptions caused by third-party platforms, including but not limited to:
Meta (Facebook, Instagram)
SMS or email service providers
CRM or automation platforms
Such events do not constitute grounds for refunds or termination without obligation.
8. Limitation of Liability
To the fullest extent permitted by law, Media11agency shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our services.
Our total liability, if any, shall be limited to the amount paid to us for services during the relevant contract period.
9. Intellectual Property
All content, materials, processes, and strategies developed by Media11agency remain our intellectual property unless otherwise agreed in writing.
Clients may not reproduce, resell, or distribute proprietary materials without prior written consent.
10. Privacy
Any personal information collected is handled in accordance with applicable privacy laws. Information is used solely for service delivery, communication, and operational purposes.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of South Africa.
12. Contact Information
For any questions regarding these Terms, please contact:
Media11agency
Website: https://media11agency.net
Email: [email protected]
Phone: +27 74 042 9571