Media11agency Privacy Policy

Last updated: 10 January 2026

Media11agency (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, or communications.

1. Information We Collect

We may collect personal information including, but not limited to:

Name and surname

Email address

Phone number

Business information

Any information submitted via website forms, booking forms, or lead forms

Information may be collected through:

Our website (media11agency.net)

Facebook and Instagram lead forms

Booking or inquiry forms

Direct communication with us

2. How We Use Your Information

We use your information to:

Respond to inquiries and requests

Provide marketing, lead generation, and appointment setting services

Send appointment confirmations and follow-ups

Deliver relevant service-related or marketing communications

Improve our services and internal processes

3. Communications & Consent

By submitting your information through our website forms or social media lead forms, you consent to receiving communications from Media11agency and/or our clients.

Communications may be sent via:

SMS

Email

Phone calls

Messages may include informational, transactional, or marketing-related content relevant to your inquiry.

4. SMS & Opt-Out Policy

If you receive SMS communications from us:

You may opt out at any time by replying STOP

Once opted out, you will no longer receive SMS messages unless you re-subscribe

Message and data rates may apply depending on your mobile carrier

5. Sharing of Information

We do not sell or rent personal information.

Information may be shared only with:

Clients we represent, where relevant to fulfilling a service request

Service providers or platforms used to deliver services (e.g. CRM, SMS, email tools)

Legal or regulatory authorities where required by law

All third-party service providers are required to maintain appropriate data protection standards.

6. Data Storage & Security

We take reasonable measures to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes outlined in this policy

Comply with legal, regulatory, or contractual obligations

8. Your Rights

You have the right to:

Request access to your personal information

Request correction or deletion of your information

Withdraw consent to communications at any time

Requests can be made by contacting us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

11. Contact Information

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Media11agency
Website: https://media11agency.net

Email: [email protected]

Phone: +27 74 042 9571